Refund policy

RETURNS & EXCHANGES

At MAYA NORA, we understand that finding the right size can be challenging. We are happy to offer returns and exchanges within 14 days of receiving your order. Customers within the European Union also benefit from additional statutory rights, which are outlined below.

To be eligible, items must be returned in their original condition, including:

• With all original tags attached
  

• Unworn and unused

• Free from damage or stains

• Returned in original packaging

HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please contact our customer care team at support@mayanora.co.uk with the following information:

• Your full name

• Order number

• Reason for return or exchange

Once approved, we will provide you with a return label and further instructions.

RETURN SHIPPING & INSPECTION

Return shipping costs are the responsibility of the customer. MAYA NORA is not responsible for damaged or lost parcels.

All returned items are subject to a quality inspection upon arrival. If an item does not meet our return standards, we reserve the right to decline the return.

EXCLUSIONS

Please note that pre-order, custom-made, and sale items are not eligible for return or exchange

 

EU CUSTOMERS – RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. 

To exercise your right of withdrawal, please contact support@mayanora.co.uk with your name and order number.

Refunds will be issued within 14 days of receiving the returned goods (or proof that they have been returned), using the original payment method. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This right does not apply to custom-made or personalised items.