Shipping

SHIPPING & DELIVERY

Orders are dispatched within 48 hours on weekdays, excluding weekends and holidays.

MAYA NORA offers domestic and worldwide shipping via DHL Express.

Estimated delivery times from dispatch:

United Kingdom: 1-2 working days 
United States: 2-7 working days 
EU & Rest of World: 2-11 working days 


SHIPPING RATES

Free shipping on orders over £250.

United Kingdom: Free
United States: £15
Rest of World: £15


DUTIES & TAXES

Orders shipping outside the United Kingdom may be subject to import duties, VAT, taxes, and customs clearance charges imposed by the destination country. These charges are the responsibility of the customer.

Your local customs office will be able to provide further guidance on any fees beyond our control.


TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing your DHL tracking number.

If you are unable to locate your tracking details, please contact us at support@mayanora.co.uk and we will be happy to assist.


DELAYS

While we aim to meet the delivery times outlined above, occasional delays may occur due to external factors beyond our control. We appreciate your understanding.

RETURNS & EXCHANGES

At MAYA NORA, we understand that finding the right size can be challenging. We are happy to offer returns and exchanges within 14 days of receiving your order. Customers within the European Union also benefit from additional statutory rights, which are outlined below.

To be eligible, items must be returned in their original condition, including:

  • With all original tags attached

  • Unworn and unused

  • Free from damage or stains

  • Returned in original packaging


HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, please contact our customer care team at support@mayanora.co.uk with the following information:

  • Your full name

  • Order number

  • Reason for return or exchange

Once approved, we will provide you with a return label and further instructions.


RETURN SHIPPING & INSPECTION

Return shipping costs are the responsibility of the customer. MAYA NORA is not responsible for damaged or lost parcels.

All returned items are subject to a quality inspection upon arrival. If an item does not meet our return standards, we reserve the right to decline the return.


EXCLUSIONS

Please note that pre-order, custom-made, and sale items are not eligible for return or exchange

 

EU CUSTOMERS – RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. 

To exercise your right of withdrawal, please contact support@mayanora.co.uk with your name and order number.

Refunds will be issued within 14 days of receiving the returned goods (or proof that they have been returned), using the original payment method. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This right does not apply to custom-made or personalised items.