Privacy Policy

 

PRIVACY POLICY

Effective date: 18 January 2026

At MAYA NORA LTD ("we", "us", "our"), we are committed to protecting your privacy and handling your personal data with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.mayanora.co.uk (the “Website”), or otherwise interact with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. WHO WE ARE

Data Controller: MAYA NORA LTD
Registered address: 21 Wharf Street, London, SE8 3GG, United Kingdom
Email: support@mayanora.co.uk


2. PERSONAL INFORMATION WE COLLECT

We collect personal information directly from you and automatically when you use our Website.

Information you provide to us

  • Contact details: name, email address, postal address, phone number

  • Order information: billing and shipping address, payment confirmation, order history

  • Account information: username and password (if you create an account)

  • Customer care communications: emails or messages you send to us

  • Marketing preferences: your choices about receiving communications

Information we collect automatically

  • Device information: IP address, browser type, operating system, time zone

  • Usage data: pages viewed, time spent on pages, navigation paths

  • Cookies and similar technologies (see Section 9)

We do not knowingly collect personal data from children under the age of 18.


3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

  • To process and fulfil orders, including payment, delivery, and returns

  • To communicate with you about your order or enquiries

  • To provide customer support

  • To send marketing communications, where you have opted in

  • To improve our Website, products, and services

  • To prevent fraud and ensure website security

  • To comply with legal and regulatory obligations


4. LEGAL BASES FOR PROCESSING

Under UK GDPR, we process your personal data on the following legal bases:

  • Contractual necessity: to perform our contract with you (e.g. processing orders)

  • Legal obligation: to comply with applicable laws (e.g. tax and accounting)

  • Legitimate interests: to operate, improve, and protect our business

  • Consent: where you have given clear permission (e.g. marketing communications, non-essential cookies)


5. SHARING YOUR PERSONAL INFORMATION

We may share your personal data with trusted third parties, including:

  • Service providers, such as payment processors, delivery partners (including DHL), IT and website hosting providers

  • Shopify, which powers our online store

  • Professional advisers, including legal, financial, and accounting advisers

  • Authorities, where required by law

We only share information necessary for these services and require third parties to respect data protection laws.


6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside the United Kingdom or European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including UK-approved Standard Contractual Clauses.


7. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. When your data is no longer required, it is securely deleted or anonymised.


8. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at support@mayanora.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk


9. COOKIES

We use cookies and similar technologies to ensure our Website functions correctly and to improve your browsing experience. Non-essential cookies are only used where you have provided consent via our cookie banner.

For more information, please see our Cookie Policy.


10. SECURITY

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.


11. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.


12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with a revised effective date.


13. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

MAYA NORA LTD
Email: support@mayanora.co.uk