Terms and Conditions
TERMS & CONDITIONS
Last updated: January 2026
These Terms & Conditions (“Terms”) govern your use of www.mayanora.co.uk (the “Website”) and any purchase made from MAYA NORA LTD (“we”, “us”, “our”). By accessing our Website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Returns Policy, and Shipping Policy.
If you do not agree with these Terms, please do not use our Website.
1. ABOUT US
MAYA NORA LTD
Registered address: 21 Wharf Street, London, SE8 3GG, United Kingdom
Email: support@mayanora.co.uk
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
2. ELIGIBILITY & USE OF THE WEBSITE
You must be at least 18 years old or have permission from a parent or legal guardian to use this Website and place an order.
You agree not to use the Website for any unlawful purpose or in breach of any applicable UK or international law.
3. PRODUCTS & AVAILABILITY
All products are offered subject to availability. We reserve the right to modify or discontinue products at any time without notice.
We take reasonable care to ensure that product descriptions, images, and pricing are accurate. However, colours may vary depending on your device, and minor variations may occur.
4. PRICES & PAYMENT
All prices are listed in GBP (£) unless otherwise stated and include VAT where applicable.
We reserve the right to change prices at any time. Any changes will not affect orders that have already been confirmed.
Payment is processed securely through Shopify’s payment providers. We do not store your payment details.
5. ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase. All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order, including where:
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Payment cannot be authorised
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There is a pricing or product description error
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Fraud or unauthorised activity is suspected
If your order is cancelled, any payment taken will be refunded in full.
6. SHIPPING & DELIVERY
Dispatch times, delivery estimates, and shipping charges are outlined in our Shipping Policy.
While we aim to meet stated delivery times, delays may occur due to circumstances beyond our control. We are not responsible for delays caused by courier services, customs clearance, or force majeure events.
7. RETURNS & REFUNDS
Returns and exchanges are governed by our Returns Policy, which complies with the Consumer Contracts Regulations 2013.
You have the legal right to cancel your order within 14 days of receiving your items, subject to exclusions outlined in our Returns Policy.
Refunds will be issued to the original payment method once returned items have passed inspection.
8. PRE-ORDERS & SALE ITEMS
Pre-order, custom-made, and sale items may be subject to different terms, which will be clearly stated at the point of purchase. These items may be excluded from returns or exchanges, in accordance with UK consumer law.
9. INTELLECTUAL PROPERTY
All content on this Website, including text, imagery, logos, and designs, is the property of MAYA NORA LTD or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without our prior written consent.
10. USER CONTENT
If you submit reviews, feedback, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and display such content for legitimate business purposes.
We reserve the right to remove content that is unlawful, offensive, or infringes third-party rights.
11. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties.
12. LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes our liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot be excluded under UK law
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of the Website or products.
13. INDEMNITY
You agree to indemnify and hold harmless MAYA NORA LTD from any claims arising from your breach of these Terms or misuse of the Website.
14. TERMINATION
We may suspend or terminate your access to the Website if you breach these Terms or misuse the Website.
15. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force.
16. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the updated Terms.
18. CONTACT US
For any questions regarding these Terms, please contact: